FAQ
Q. Is everything really handmade by you?
Yes! We build every piece of furniture here at our shop located in Houston, TX by a great team of handcrafters. When we say we build one of a kind pieces, we mean it! All our rustic furniture is never manufactured in a warehouse somewhere in another country.
Q. What do I need to do to get a quote for a custom furniture project?
The process is very easy, you can either come by the store or send us an email, you can easily do that by visiting our contact page. In order to provide you with a quote we will need the most accurate dimensions for the piece, if you have a preference in wood, color & it will be helpful if you have pictures. No pictures? No problem, we have a portfolio you can browse for ideas, and we are here to help you with the design every step of the way.
Not sure how to take dimensions or what size works on your space? We do offer to go to your property to take dimensions, this service is not free. We do charge a fee & must be fully paid in advance to set up the appointment for us to go out in the field. Charges varies according to the time and miles it takes to get to your property. This fee is not credited to your custom order. Please ask for a quote for this specific service.
All quotes via email, phone or at the store are completely free, and have an expiration date. What this means? You will provide us with the dimensions of your project, if you have preference in wood, design & colors. Please make sure you take in consideration all aspects such as doors, hallways to make sure your piece will fit without any problem.
We can't guarantee prices after a quote has expired as prices in labor & material tend to change without notice.
Q. How long does a custom furniture project take?
The turnaround time varies greatly, depending how booked we are. The average turnaround is 3-7 weeks, depending on the complexity of every project. Please send us an email with the desired piece of furniture you are interested, along with dimensions for our current turnaround time or stop by the store/showroom. The turnaround time it is an estimate, orders are completed in a first come,
first serve basis in the order they are received. We realized some clients need pieces by specific date, therefore we do offer ''RUSH SERVICE". If a client requires their custom project completed by a certain timeline or specific date, please communicate that to us at the time placing your order. A "RUSH SERVICE" charge equal to 20% of the total of the project customization balance will be added to the final balance. This service fee enable us to employ a carpenter, space and other necessities to complete your custom project in the timely matter you require.
Q. Do you have a showroom/Store front?
Yes! You may visit the showroom/Store Tuesday-Saturday from 11am-5pm. You can also call in advance to set up an appointment to go over your custom project; perhaps while visiting the store you can find something already made.
Q. What woods do you use?
We work with most woods such as old wood, recycle wood, pine, knotty alder, birch, mesquite, walnut, mahogany, poplar, cherry. If you don't see the wood of your preference, please ask us. One thing is for sure, we don't do compress wood or MDF AT ALL!! Our furniture is 100% solid wood.
Q. Do you customize larger pieces of furniture?
Yes. We have made pieces as long as 15ftl. You tell us what dimensions you need.
Q. Do you deliver?
Yes, we do! We deliver all over Texas. We also ship our rustic furniture all across the USA. If you live out of Houston, TX when you provide us with your project details, please include your zip code and city for a quick estimate for shipping.
Q. How can I pick my stain color?
While placing your order, we have standard samples pre made of color and textures for you to chose from. We can also customize pieces of wood with your preference of finish. Samples start from $35 and up
Q. Do you do installations?
Yes, we do. This is a separate charge, not to be mistaken with the delivery fee. Delivery & Installation are charged separately, please let us know at the time of quoting if you need any of these services.
Q. How to care for my wood furniture?
Dust it regularly, and apply wood oils such as Old English. Avoid any spray commercial cleaners and polishes , which may damage the finish. If your furniture will be outside keep it in cover area, and re-apply marine varnish every other year. All our rustic furniture have a marine varnish finish to preserve the beauty of the wood longer.
Q. Can I returned my custom order or have it exchange for something else? We do not accept returns or exchanges on any customized furniture. In addition, once work has begun on a custom piece of furniture you will be charge for work done, including design time, should you decide to cancel the order. If you decide to change dimensions once we have started the work on your custom order, additional charges will apply to the order.
It is very important to always double check your dimensions while ordering as this can't be returned or exchange. We will not be held responsible for wrong dimensions given by you, once your custom piece it's done.
Q. Can you help me resale my custom furniture or store it for me? No. We are not in the re-sale business or storage. Our space is very limited and liability high to help you with this matter, and therefore we don't get involved with this.
Yes! We build every piece of furniture here at our shop located in Houston, TX by a great team of handcrafters. When we say we build one of a kind pieces, we mean it! All our rustic furniture is never manufactured in a warehouse somewhere in another country.
Q. What do I need to do to get a quote for a custom furniture project?
The process is very easy, you can either come by the store or send us an email, you can easily do that by visiting our contact page. In order to provide you with a quote we will need the most accurate dimensions for the piece, if you have a preference in wood, color & it will be helpful if you have pictures. No pictures? No problem, we have a portfolio you can browse for ideas, and we are here to help you with the design every step of the way.
Not sure how to take dimensions or what size works on your space? We do offer to go to your property to take dimensions, this service is not free. We do charge a fee & must be fully paid in advance to set up the appointment for us to go out in the field. Charges varies according to the time and miles it takes to get to your property. This fee is not credited to your custom order. Please ask for a quote for this specific service.
All quotes via email, phone or at the store are completely free, and have an expiration date. What this means? You will provide us with the dimensions of your project, if you have preference in wood, design & colors. Please make sure you take in consideration all aspects such as doors, hallways to make sure your piece will fit without any problem.
We can't guarantee prices after a quote has expired as prices in labor & material tend to change without notice.
Q. How long does a custom furniture project take?
The turnaround time varies greatly, depending how booked we are. The average turnaround is 3-7 weeks, depending on the complexity of every project. Please send us an email with the desired piece of furniture you are interested, along with dimensions for our current turnaround time or stop by the store/showroom. The turnaround time it is an estimate, orders are completed in a first come,
first serve basis in the order they are received. We realized some clients need pieces by specific date, therefore we do offer ''RUSH SERVICE". If a client requires their custom project completed by a certain timeline or specific date, please communicate that to us at the time placing your order. A "RUSH SERVICE" charge equal to 20% of the total of the project customization balance will be added to the final balance. This service fee enable us to employ a carpenter, space and other necessities to complete your custom project in the timely matter you require.
Q. Do you have a showroom/Store front?
Yes! You may visit the showroom/Store Tuesday-Saturday from 11am-5pm. You can also call in advance to set up an appointment to go over your custom project; perhaps while visiting the store you can find something already made.
Q. What woods do you use?
We work with most woods such as old wood, recycle wood, pine, knotty alder, birch, mesquite, walnut, mahogany, poplar, cherry. If you don't see the wood of your preference, please ask us. One thing is for sure, we don't do compress wood or MDF AT ALL!! Our furniture is 100% solid wood.
Q. Do you customize larger pieces of furniture?
Yes. We have made pieces as long as 15ftl. You tell us what dimensions you need.
Q. Do you deliver?
Yes, we do! We deliver all over Texas. We also ship our rustic furniture all across the USA. If you live out of Houston, TX when you provide us with your project details, please include your zip code and city for a quick estimate for shipping.
Q. How can I pick my stain color?
While placing your order, we have standard samples pre made of color and textures for you to chose from. We can also customize pieces of wood with your preference of finish. Samples start from $35 and up
Q. Do you do installations?
Yes, we do. This is a separate charge, not to be mistaken with the delivery fee. Delivery & Installation are charged separately, please let us know at the time of quoting if you need any of these services.
Q. How to care for my wood furniture?
Dust it regularly, and apply wood oils such as Old English. Avoid any spray commercial cleaners and polishes , which may damage the finish. If your furniture will be outside keep it in cover area, and re-apply marine varnish every other year. All our rustic furniture have a marine varnish finish to preserve the beauty of the wood longer.
Q. Can I returned my custom order or have it exchange for something else? We do not accept returns or exchanges on any customized furniture. In addition, once work has begun on a custom piece of furniture you will be charge for work done, including design time, should you decide to cancel the order. If you decide to change dimensions once we have started the work on your custom order, additional charges will apply to the order.
It is very important to always double check your dimensions while ordering as this can't be returned or exchange. We will not be held responsible for wrong dimensions given by you, once your custom piece it's done.
Q. Can you help me resale my custom furniture or store it for me? No. We are not in the re-sale business or storage. Our space is very limited and liability high to help you with this matter, and therefore we don't get involved with this.